> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lerian.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Matcher callback-provided SLA dates

> Matcher stores SLA dates supplied by inbound callbacks; severity does not create a deadline.

<Badge stroke icon="calendar-days" iconType="regular">August 28, 2026</Badge> <Badge stroke icon="file-code" iconType="regular">Documentation correction</Badge> <Badge color="purple" size="lg" stroke icon="eye" iconType="regular">Review recommended</Badge>

## Affects

Teams that operate Matcher exception queues or send inbound callbacks.

## What changed

Matcher stores an SLA due date only when an inbound callback supplies `dueAt`. Severity thresholds reprioritize exceptions but do not create a deadline. Dashboard aggregates report compliance for externally supplied dates. This is a documentation correction of the current contract; it does not announce a runtime release.

## Impact

**Classification: Review recommended.**

## What you need to do

Review callback payloads and SLA runbooks. Define response-time policy in the external system that sends the callback.

### Deadline

Review before the next reconciliation run.