> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lerian.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and support

> Midaz is a mission-critical service, and we are committed to keeping it up-to-date and bug-free. Our mission, along with the community, is to open the doors for improvements and swiftly address bugs.

If you have any suggestions, such as enhancements, ideas, questions, or anything else that could improve Midaz, please reach out to us using the channels listed below.

## Troubleshooting

***

Before reaching out for support, try these quick checks for common issues:

### Midaz isn’t starting

* Ensure all dependencies (Docker, Kubernetes, Helm) are installed and running.
* Check if the required environment variables are set.
* Use `docker compose logs` or `kubectl logs` to inspect container output for errors.

### API not responding

* Verify you’re hitting the correct endpoint and using the right credentials.
* Use tools like Postman or `curl` to test requests manually.
* Refer to the [API Reference](/en/reference/introduction) to confirm the expected payload.

<Tip>
  Logs are your best friend; if something breaks, start there.
</Tip>

## Community support

***

If you use the **Community** version and are looking for help or want to get involved, we offer open channels where you can ask questions, report bugs, and share ideas.

* **GitHub Discussions**: Use the [Discussions tab](https://github.com/LerianStudio/midaz-console/discussions) to talk with other users, propose improvements, or raise issues.
* **Discord**: Join our [community on Discord](https://discord.gg/DnhqKwkGv3) for real-time support and updates. Look for the **#midaz** channel.

Whether you're a first-time contributor or an experienced dev, your input matters. Let’s build something better together.

<Danger>
  If you're an **Enterprise** customer, use the [**Lerian Support Portal**](/en/midaz/lerian-support-portal) to get guaranteed response times and access to our dedicated support team.
</Danger>