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August 28, 2026 Documentation correction Review recommended

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Affects

Teams that operate Matcher exception queues or send inbound callbacks.

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What changed

Matcher stores an SLA due date only when an inbound callback supplies dueAt. Severity thresholds reprioritize exceptions but do not create a deadline. Dashboard aggregates report compliance for externally supplied dates. This is a documentation correction of the current contract; it does not announce a runtime release.

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Impact

Classification: Review recommended.

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What you need to do

Review callback payloads and SLA runbooks. Define response-time policy in the external system that sends the callback.

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Deadline

Review before the next reconciliation run.