License Manager error list

A licensed product can return one of these codes when it cannot confirm a valid license. Quote the code when you contact support. License Manager describes the environment that the check reads.

{ "code": "<error_code>", "title": "<error_title>", "message": "<error_message>" }

Bank Transfer answers with its own problem document instead, and carries the LCS code in refusalCode. When the license service refused the key, the body can also carry gatewayCode, the code that the service returned.

Errors that the product returns

\<organization-id> is the identifier that the product reports back to you. During shutdown, a product can answer LCS-0003 or LCS-0013 with a message that reports the shutdown.

`code`	`message`
LCS-0001	The server encountered an unexpected error. Please try again later or contact support.
LCS-0003	No valid licenses were found for any of the configured organizations. Please check your license keys and ensure at least one organization has a valid license.
LCS-0010	The X-Organization-Id header is missing. Please ensure the header is included in the request.
LCS-0011	The organization ID ‘<organization-id>’ was not found in the list of configured organizations. Please verify you are using a valid organization ID.
LCS-0012	License validation failed for organization ID <organization-id>. This could be due to network issues, invalid license keys, or server-side problems. Please verify your license key is correct and that you have network connectivity to the license server.
LCS-0013	The license for organization ID ‘<organization-id>’ is not valid and has no grace period active. Please renew your license or contact support for assistance.

Errors that the license service returns

The license service returns these codes. A product can pass the code on to the caller.

`code`	`message`
LCS-1001	Could not validate license key. Please try again later or contact your system administrator.
LCS-1002	There is no license for this license key. Please ensure the license key is correct and try again.
LCS-1003	The license key has expired. Please contact your system administrator to renew your license.
LCS-1004	The license key has been suspended due to payment issues or administrative action. Please contact your system administrator.
LCS-1005	The license key or organization IDs are not valid for this license. Please ensure the license key and organization IDs are correct and try again.
LCS-1006	There is no license for this product. Please ensure the license key is correct and try again.
LCS-1007	The license key cannot be empty. Please set the license key in the environment variables.
LCS-1008	The organization IDs cannot be empty. Please set the organization IDs in the environment variables.
LCS-1009	The application name cannot be empty. Please set the application name in the environment variables.

​Errors that the product returns

​Errors that the license service returns

Errors that the product returns

Errors that the license service returns