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GET
Get SLA statistics

Authorizations

Authorization
string
header
required

Bearer token authentication (format: "Bearer {token}")

Headers

X-Request-Id
string

A unique identifier for tracing the request across services.

Path Parameters

contextId
string<uuid>
required

The unique identifier of the reconciliation context. Context ID

Query Parameters

date_from
string<date>

Start date (YYYY-MM-DD) Start date (YYYY-MM-DD), inclusive. Optional: defaults to 30 days before date_to. Window may not exceed 90 days.

date_to
string<date>

End date (YYYY-MM-DD) End date (YYYY-MM-DD), inclusive. Optional: defaults to tomorrow (UTC). Window may not exceed 90 days.

source_id
string<uuid>

Source ID filter

Response

Indicates that the request was successful and the response contains the expected data.

averageResolutionMs
integer<int64>
required

Average time to resolve an exception, in milliseconds.

Example:

3600000

pendingOverdue
integer<int64>
required

Number of open exceptions that have breached their SLA deadline.

Example:

2

pendingWithinSLA
integer<int64>
required

Number of open exceptions still within their SLA deadline.

Example:

2

resolvedLate
integer<int64>
required

Number of exceptions resolved after their SLA deadline.

Example:

3

resolvedOnTime
integer<int64>
required

Number of exceptions resolved within their SLA deadline.

Example:

35

slaComplianceRate
number<double>
required

Percentage of exceptions meeting their SLA (0-100).

Example:

83.3

totalExceptions
integer<int64>
required

Total number of exceptions in scope for SLA evaluation.

Example:

42