Process exception callback
Use this endpoint to process a callback from an external system for a dispatched exception. This updates the exception status based on the external system resolution.
Authorizations
Opaque bearer token authenticating an external system's inbound exception callback.
Headers
Opaque bearer token authenticating the external system
Idempotency key for deduplication
Path Parameters
The unique identifier of the exception. Exception ID (UUID)
"550e8400-e29b-41d4-a716-446655440000"
Body
Callback payload from external system
Assignee identifier (required when status is ASSIGNED)
"user@example.com"
Type of callback (e.g. status_update, assignment)
"status_update"
Due date for resolution as an RFC 3339 timestamp
"2025-01-20T10:30:00Z"
Issue ID in the external system
1"RECON-1234"
External system identifier (e.g. JIRA, SERVICENOW, WEBHOOK)
1"JIRA"
Arbitrary payload from the external system
Optional resolution notes
"Resolved by external agent"
Target status for the exception (e.g. ASSIGNED, RESOLVED)
1"RESOLVED"
External system timestamp as an RFC 3339 timestamp
"2025-01-15T10:30:00Z"
Response
Callback processed successfully.
Processing status of the callback (the handler always returns "accepted" on success)
"accepted"

