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You can cancel a TED Out from its detail page while the transfer is in a state that allows cancellation. Cancelling releases the amount on hold. Cancellation is permanent. You cannot undo it.

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When a transfer can be cancelled

On a TED Out, the Console shows the Cancel Transfer button to users allowed to create transfers, while the transfer is in Created or Pending state. When the transfer advances beyond either state, the button disappears. You can no longer cancel the transfer through the Console.
Cancellation is permanent. You cannot reactivate a cancelled transfer. To retry, create a new transfer.

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Cancelling a transfer

1

Open the transfer

From the Transfers list, open the Actions menu on the transfer’s row and click See details. The detail page opens.
2

Click Cancel Transfer

In the header, click the red Cancel Transfer button. A confirmation dialog appears.
3

Confirm the cancellation

The dialog title is Cancel Transfer. It names the transfer, the amount, and the recipient, and asks you to confirm. This action cannot be undone.Click Cancel Transfer to proceed. To keep the transfer active, click Cancel.
On success, a toast confirms Transfer cancelled successfully. The detail page refreshes. The status updates to Cancelled and a new entry appears in the status timeline. The Cancel Transfer button disappears.

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Error handling

The request can fail. For example, the transfer advances to a non-cancellable state between the page load and your confirmation. In this case, the transfer stays in its current state. Refresh the page to see the current status before you try again.