Use this page when the Console does not show the option you expected, a form cannot be completed, or a transaction does not behave as expected. Most issues come from missing prerequisites or Ledger settings that were enabled before the supporting configuration existed.Documentation Index
Fetch the complete documentation index at: https://docs.lerian.studio/llms.txt
Use this file to discover all available pages before exploring further.
First checks
Before troubleshooting a specific screen, confirm these basics:
- You selected the correct Organization and Ledger.
- The Ledger already has the required Assets.
- The Ledger settings match the workflow you are trying to use.
- Required Account Types, Accounts, and Accounting Routes exist before creating transactions.
- You are using account aliases exactly as registered, including the
@prefix.
Setup path
Review the recommended setup order before changing individual screens.
Common issues
I cannot see the Account Types menu
I cannot see the Account Types menu
I cannot create an Account because the Asset field is empty
I cannot create an Account because the Asset field is empty
Accounts must be linked to an existing Asset. If no Asset exists in the selected Ledger, the Account form cannot be completed.Create the Asset first in Creating an Asset, then return to Creating an Account.
The Account Type dropdown is empty
The Account Type dropdown is empty
This usually means Validate Account Type is enabled, but no Account Types were created for the selected Ledger.Create at least one Account Type in Creating an Account Type. If type validation is not required for your workflow, disable Validate Account Type in Ledger settings.
I cannot find an Account when creating a Transaction
I cannot find an Account when creating a Transaction
Transaction creation searches accounts by alias. Confirm that:
- The account exists in the selected Ledger.
- The alias includes the
@prefix. - The account allows the expected direction: sending for source accounts, receiving for destination accounts.
- The account Asset matches the Asset selected for the Transaction.
My Transaction fails route validation
My Transaction fails route validation
Route validation is controlled by Validate Routes in Ledger settings. When this setting is enabled, transactions must match an existing Accounting Route.Check that:
- The Accounting Route exists in the selected Ledger.
- The route has at least one valid source and one valid destination operation route, or one bidirectional route.
- Account Type or alias validation matches the accounts used in the transaction.
- The transaction type matches the accounting scenario configured in the route.
My Transaction amounts do not balance
My Transaction amounts do not balance
For complex transactions, the total amount debited from source accounts must equal the total amount credited to destination accounts.Review every operation before sending the transaction. If you are modeling fees, include the fee account as an additional destination so the total credits match the total debits.
I cannot delete an entity
I cannot delete an entity
Some entities cannot be deleted after they are used by downstream records. For example, an Asset used by Accounts or an Account used by Transactions should be treated as part of the ledger history.Prefer editing optional metadata, disabling future use where supported, or creating a replacement entity for new operations.
Balances do not look right after a Transaction
Balances do not look right after a Transaction
Start from the transaction details page and check:
- The source and destination accounts.
- The Asset used in the transaction.
- Each debit and credit operation.
- Whether the transaction is direct, pending, committed, cancelled, or reversed.
API references
When a Console issue needs deeper inspection, use the corresponding API references:
List Accounts
Confirm whether the account exists in the selected Ledger.
Retrieve an Account
Inspect account details, including type, asset, and metadata.
List Transactions
Review transaction history for a Ledger.
Retrieve a Transaction
Inspect transaction status and operation details.

