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GET
Get SLA statistics

Autorizaciones

Authorization
string
header
requerido

Bearer token authentication (format: "Bearer {token}")

Encabezados

X-Request-Id
string

A unique identifier for tracing the request across services.

Parámetros de ruta

contextId
string<uuid>
requerido

The unique identifier of the reconciliation context. Context ID

Parámetros de consulta

date_from
string<date>

Start date (YYYY-MM-DD) Start date (YYYY-MM-DD), inclusive. Optional: defaults to 30 days before date_to. Window may not exceed 90 days.

date_to
string<date>

End date (YYYY-MM-DD) End date (YYYY-MM-DD), inclusive. Optional: defaults to tomorrow (UTC). Window may not exceed 90 days.

source_id
string<uuid>

Source ID filter

Respuesta

Indicates that the request was successful and the response contains the expected data.

averageResolutionMs
integer<int64>
requerido

Average time to resolve an exception, in milliseconds.

Ejemplo:

3600000

pendingOverdue
integer<int64>
requerido

Number of open exceptions that have breached their SLA deadline.

Ejemplo:

2

pendingWithinSLA
integer<int64>
requerido

Number of open exceptions still within their SLA deadline.

Ejemplo:

2

resolvedLate
integer<int64>
requerido

Number of exceptions resolved after their SLA deadline.

Ejemplo:

3

resolvedOnTime
integer<int64>
requerido

Number of exceptions resolved within their SLA deadline.

Ejemplo:

35

slaComplianceRate
number<double>
requerido

Percentage of exceptions meeting their SLA (0-100).

Ejemplo:

83.3

totalExceptions
integer<int64>
requerido

Total number of exceptions in scope for SLA evaluation.

Ejemplo:

42