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These SLAs define the maximum time allowed to deliver a fix, based on the severity of the reported issue:
SeverityRequired resolution time
HighFix within 5 business days
MediumFix within 10 business days
LowFix within 30 business days
Timelines refer to business days and apply from the moment the issue is confirmed.These SLAs are mandatory for all partner-supported plugins.
This ensures a consistent experience for users and reinforces trust in the Lerian ecosystem.