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If you have suggestions, questions, or ideas that could improve Midaz, reach out using the channels listed below.

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Troubleshooting

Before reaching out for support, try these quick checks for common issues:

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Midaz isn’t starting

  • Check that all dependencies (Docker, Kubernetes, Helm) are present and that each one runs.
  • Check that you set the required environment variables.
  • Use docker compose logs or kubectl logs to inspect container output for errors.

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API not responding

  • Verify you’re hitting the correct endpoint and using the right credentials.
  • Use tools like Postman or curl to test requests manually.
  • Refer to the API Reference to confirm the expected payload.
Logs are your best friend. If something breaks, start there.

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Community support

If you use the Community version, we offer open channels where you can ask questions, report bugs, and share ideas.
  • GitHub Discussions: Use the Discussions tab to talk with other users, propose improvements, or raise issues.
  • Discord: Join our community on Discord for real-time support and updates. Look for the #midaz channel.
If you’re an Enterprise customer, use the Lerian Support Portal to get guaranteed response times and access to our dedicated support team.