Pular para o conteúdo principal
GET
Get SLA statistics

Autorizações

Authorization
string
header
obrigatório

Bearer token authentication (format: "Bearer {token}")

Cabeçalhos

X-Request-Id
string

A unique identifier for tracing the request across services.

Parâmetros de caminho

contextId
string<uuid>
obrigatório

The unique identifier of the reconciliation context. Context ID

Parâmetros de consulta

date_from
string<date>

Start date (YYYY-MM-DD) Start date (YYYY-MM-DD), inclusive. Optional: defaults to 30 days before date_to. Window may not exceed 90 days.

date_to
string<date>

End date (YYYY-MM-DD) End date (YYYY-MM-DD), inclusive. Optional: defaults to tomorrow (UTC). Window may not exceed 90 days.

source_id
string<uuid>

Source ID filter

Resposta

Indicates that the request was successful and the response contains the expected data.

averageResolutionMs
integer<int64>
obrigatório

Average time to resolve an exception, in milliseconds.

Exemplo:

3600000

pendingOverdue
integer<int64>
obrigatório

Number of open exceptions that have breached their SLA deadline.

Exemplo:

2

pendingWithinSLA
integer<int64>
obrigatório

Number of open exceptions still within their SLA deadline.

Exemplo:

2

resolvedLate
integer<int64>
obrigatório

Number of exceptions resolved after their SLA deadline.

Exemplo:

3

resolvedOnTime
integer<int64>
obrigatório

Number of exceptions resolved within their SLA deadline.

Exemplo:

35

slaComplianceRate
number<double>
obrigatório

Percentage of exceptions meeting their SLA (0-100).

Exemplo:

83.3

totalExceptions
integer<int64>
obrigatório

Total number of exceptions in scope for SLA evaluation.

Exemplo:

42