CRM returns consistent and structured error responses. This helps you quickly understand what went wrong and how to fix it.

Error format

{  
   "code": "<error_code>",  
   "title": "<error_title>",  
   "message": "<error_message>"  
}

Field definitions

code – A stable, unique identifier for the error. Useful for programmatic handling and support requests.
title – A short, human-readable summary of the issue.
message – Detailed guidance to help you resolve the error.

This structure ensures you always get actionable feedback when something doesn’t go as expected.

CRM errors

The following errors can occur when interacting with the CRM endpoints. Each error follows our standard structure, making it easier to debug and respond to issues programmatically.

Refer to the table below for a list of possible error codes, what they mean, and how to resolve them.

400

Code	Title	Message
CRM-0001	Invalid Metadata Nesting	The metadata object cannot contain nested values. Please ensure that the value is not nested and try again.
CRM-0002	Metadata Key Length Exceeded	The metadata key exceeds the maximum allowed length. Please use a shorter key.
CRM-0003	Missing Fields in Request	Your request is missing one or more required fields. Please refer to the documentation to ensure all necessary fields are included in your request.
CRM-0004	Invalid Field Type in Request	Your request contains one or more fields with an invalid data type. Please refer to the documentation to verify that all fields have the correct type.
CRM-0005	Invalid Path Parameter	One or more path parameters are in an incorrect format. Please check the following parameters and ensure they meet the required format.
CRM-0007	Unexpected Fields in the Request	The request body contains more fields than expected. Please send only the allowed fields as per the documentation.
CRM-0009	Pagination Limit Exceeded	The pagination limit exceeds the maximum allowed of items per page. Please verify the limit and try again.
CRM-0011	Invalid Sort Order	The 'sort_order' field must be 'asc' or 'desc'. Please provide a valid sort order and try again.
CRM-0012	Metadata Value Length Exceeded	The metadata value exceeds the maximum allowed length. Please use a shorter value.
CRM-0013	Account Already Associated	An accountId from ledger can only be associated with a single related account on CRM.
CRM-0015	Bad Request	The server could not understand the request due to malformed syntax. Please check the listed fields and try again.
CRM-0016	Invalid Query Parameter	One or more query parameters are in an incorrect format. Please check the following parameters and ensure they meet the required format.
CRM-0017	Unable to Delete Holder	The holder cannot be deleted because it has one or more associated accounts.
CRM-0018	Missing Headers in Request	Your request is missing one or more required header params. Please refer to the documentation to ensure all necessary header params are included in your request.

404

Code	Title	Message
CRM-0006	Holder ID Not Found	The provided holder ID does not exist in our records. Please verify the holder ID and try again.
CRM-0008	Account ID Not Found	The provided account ID does not exist in our records. Please verify the account ID and try again.

409

Code	Title	Message
CRM-0010	Document Association Error	A document can only be associated with one holder.

500

Code	Title	Message
CRM-0014	Internal Server Error	The server encountered an unexpected error. Please try again later or contact support.