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The Refund Requests page of the Pix section lists MED refund requests for Pix transactions. Use it to answer a refund request with your analysis, or to cancel a request. The Pix section appears in the Midaz Module when the Pix Indirect (BTG) plugin is on. See Plugin settings. To see refund requests, a user needs the refund-requests:get permission. To respond to a request or to cancel it, the user also needs refund-requests:post.

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Accessing the Refund Requests page

1

Open Pix

From the Midaz Module sidebar, expand Pix.
2

Click Refund Requests

Select Refund Requests in the submenu.

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Refund requests list

Search for a request by its transaction ID, and set a start date and an end date. Use the status chips above the list to filter by status. Details opens the request in three tabs: When the request has a BACEN funds recovery ID, Open recovery case opens that value recovery. This link needs the funds-recoveries:get permission.

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Respond to a refund request

1

Open the form

In the row menu of a request in Open, select Respond.
2

Select the analysis result

In Analysis Result, select Totally Accepted, Partially Accepted, or Rejected.
3

Fill in the result fields

The fields depend on the result. See the table below.
4

Send the answer

Click Confirm Response.
The Refund Transaction ID is the end-to-end ID of the transaction that carried the refund. The Analysis Details field is optional, except for the rejection reason Invalid Request. This reason appears only for a request with the reason Operational Flaw.

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Cancel a refund request

Cancel request withdraws a refund request in Open. It is in the row menu and in the Details panel. In the dialog, click Cancel request to confirm, or Keep request to go back.

DICT

The API behind infraction reports and refund requests (MED 1.0).