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The Transfers page of the Pix section lists the Pix cash-in and cash-out transfers of an account. Use it to find a transfer, read its details, and release a payment that waits for BTG. The Pix section appears in the Midaz Module when the Pix Indirect (BTG) plugin is on. See Plugin settings. To see transfers, a user needs the transfers:get permission. To release a stuck payment, the user also needs transfers:post.

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Accessing the Transfers page

1

Open Pix

From the Midaz Module sidebar, expand Pix.
2

Click Transfers

Select Transfers in the submenu.
3

Select the account

Search for the account by its alias in the account filter. The page shows the transfers of that account.

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Transfers list

Search for a transfer by its end-to-end ID in the filter bar. The expanded filters add the type, a start date, and an end date. Use the status chips above the list to filter by status.

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Transfers that need attention

Needs attention lists the transfers in Pending or Processing that did not change for longer than the minutes in Untouched for. The default is 15 minutes, and you can enter from 1 to 1440 minutes. The button needs a selected account.

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Transfer details

Details opens the transfer in five tabs:

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Release a stuck payment

Release stuck payment asks BTG what became of a payment and settles the transfer on that answer. The action appears for a Cash Out in Pending or Processing, and for a Cash In in Created or Processing.
1

Open the dialog

In the row menu of the transfer, select Release stuck payment. The same action is in the Details panel.
2

Check the transfer

The dialog shows the transfer ID and the amount.
3

Ask BTG

Click Ask BTG and settle. The dialog then shows what the Pix service reported, the status at BTG, and the transfer status now.

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Return the money without an answer from BTG

This option applies only to a Cash Out. The dialog offers it when BTG gives no answer about the payment.
Returning the money marks the transfer as failed and releases the hold on the balance, with no answer from BTG. If BTG did send the payment, the account holder keeps money that already left the institution.
1

Read the warning

The dialog Return the money without a provider answer shows the transfer ID, the amount to return, and the counterparty.
2

Confirm the transfer ID

Type the last four characters of the transfer ID.
3

Return the money

Click Return the money.

Transfers and cash-out

How the plugin sends a Pix transfer and how the transfer lands in Midaz.

Unblocking stuck operations

The API operation behind Release stuck payment, and the rules for a payment that BTG has no record of.