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The Refunds page of the Pix section lists the Pix refunds of an account. Use it to release a refund that stays in Processing while it waits for BTG. The Pix section appears in the Midaz Module when the Pix Indirect (BTG) plugin is on. See Plugin settings. To see refunds, a user needs the refunds:get permission. To release a stuck refund, the user also needs refunds:post.

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Accessing the Refunds page

1

Open Pix

From the Midaz Module sidebar, expand Pix.
2

Click Refunds

Select Refunds in the submenu.
3

Select the account

Search for the account by its alias in the account filter. The page shows the refunds of that account.

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Refunds list

Use the status chips above the list to filter by status. Details opens the refund. It shows the refund ID, the original and return end-to-end IDs, and the ledger transaction ID. It also shows the amount, the status, the type, and the last update.

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Release a stuck refund

A reversal call to BTG can end before BTG confirms it. The refund then stays in Processing. Release stuck refund asks BTG what became of the refund and settles the refund on that answer.
1

Open the dialog

In the row menu of a refund in Processing, select Release stuck refund. The same action is in the Details panel.
2

Check the refund

The dialog shows the refund ID and the amount.
3

Ask BTG

Click Ask BTG and settle. The dialog then shows what the Pix service reported, the status at BTG, and the refund status now.
What the release does depends on the answer of BTG and on the type of the refund:

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Revert the hold without a BTG record

This option applies only to a Cash Out refund that BTG has no record of.
Reverting marks the refund as failed, with no confirmation from BTG. If BTG did send the refund, the account holder keeps money that already left the institution.
1

Read the warning

The dialog Revert the hold without a BTG record opens after BTG reports no record of the refund.
2

Confirm the refund ID

Type the last four characters of the refund ID.
3

Revert

Click Revert the hold.

Unblocking stuck operations

The API operations behind this page, and the rules for an operation that BTG has no record of.