Accessing the Disputes page
Click Exception Handling → Disputes in the Matcher sidebar. The list shows disputes from all contexts, not only the Active context. Above the filters, badges count the disputes on the current page: On page, Open, Pending evidence, Won, and Lost.
Filters
The list updates when you change a filter.
If no dispute matches the filters, the empty list shows a Clear filters button.
Disputes table
Dispute lifecycle
A dispute that you open from an exception starts in the Open state. When you close it, you record the outcome: Won or Lost. A Won or Lost dispute takes no more evidence, and you cannot close it again. Closing a dispute does not change the exception or its transaction. To close the exception, resolve it on the exception page. See Exception details.
Dispute categories
Dispute page
Click a dispute ID in the list to open the Dispute page. A breadcrumb above the title links back to Disputes. Below the title, you see the dispute ID and its state. While the dispute is Open, the header can show Submit evidence and Close dispute. The page has two panels: Information and Evidence.
Information
Evidence
The Evidence panel lists the evidence items. Each item shows its comment, who submitted it, and when. An item with a link shows Open attachment. If the dispute has no evidence, the panel shows “No evidence submitted yet.”Submitting evidence
1
Open the dialog
Click Submit evidence in the page header.
2
Describe the evidence
Type a Comment of up to 1,000 characters. You must fill in this field.
3
Attach the evidence
Use one of the two tabs:
- Link: Type an
httpsaddress in File URL (optional), up to 2,048 characters. - Upload file: Choose a PDF, PNG, JPEG, or CSV file of up to 10 MB in File.
4
Submit
Click Submit evidence.
Closing a dispute
Click Close dispute in the page header and fill in the dialog:
Click Close dispute to record the outcome.