Callback credentials - Lerian

The Callback Credentials screen in the Matcher module of Lerian Console manages the tokens that an external system, such as a ticketing system, sends with its exception callbacks. For the API workflow, see Webhooks and callbacks.

Accessing the Callback Credentials page

Go to Settings → Callback Credentials. You need the permission to read callback credentials to open the screen.

Credentials table

Column	Description
External system	The label of the system that uses the credential.
Status	Live or Revoked.
Created At	When the credential was created.
Last used	When the credential last authenticated a callback, or Never used.
Rotated	When the credential replaced an earlier one through Rotate.

Creating a credential

Click New Credential.
Enter an External system label. The label is not a secret.
Click Create credential.

Matcher shows the token once, as the X-Callback-Token header value, with the Callback URL shape. Give the token to the external system, and click I’ve saved the token. You cannot see the token again, and Matcher keeps only its hash.

Rotating a credential

Open the actions of a credential and click Rotate, then confirm. The old token stops authenticating callbacks at once. The old credential shows as Revoked, and a new Live credential with the same label appears in the table. Matcher shows the new token once. Give it to the external system before its next callback.

Revoking a credential

Open the actions of a credential and click Revoke, then confirm. The token stops authenticating callbacks at once. You cannot undo this action. To let the external system send callbacks again, create a new credential.