Use this endpoint to process a callback from an external system for a dispatched exception. This updates the exception status based on the external system resolution.
Bearer token authentication (format: "Bearer {token}")
A unique identifier for tracing the request across services.
Optional idempotency key for safe retries. Also accepts Idempotency-Key as an alternative header name. If the same key is sent again and the original request was already processed, the cached response is returned with X-Idempotency-Replayed: true.
See Retries and idempotency for details.
The unique identifier of the exception.
Callback payload from external system
Callback payload from an external system
Name of the external system sending the callback
"JIRA"
Issue identifier in the external system
"RECON-1234"
Current status in the external system
"RESOLVED"
Type of callback event
"status_update"
Notes from the external system resolution
Current assignee in the external system
Due date from the external system
Last update timestamp from the external system
Additional callback data from the external system
Callback processed successfully.
The response includes the X-Idempotency-Replayed header.
If the value is false, the request was just processed. If the value is true, the response is a replay of a previously processed request.
See Retries and idempotency for more details.
Acknowledgement of a processed callback
Callback processing status
"accepted"