Skip to main content
POST
Process exception callback

Authorizations

X-Callback-Token
string
header
required

Opaque bearer token authenticating an external system's inbound exception callback.

Headers

X-Request-Id
string

A unique identifier for tracing the request across services.

X-Idempotency-Key
string

Optional idempotency key for safe retries. Also accepts Idempotency-Key as an alternative header name. If the same key is sent again and the original request was already processed, the cached response is returned with X-Idempotency-Replayed: true.

See Retries and idempotency for details.

Path Parameters

exceptionId
string
required

The unique identifier of the exception.

Body

application/json

Callback payload from external system

Callback payload from an external system

externalSystem
string
required

Name of the external system sending the callback

Example:

"JIRA"

externalIssueId
string
required

Issue identifier in the external system

Example:

"RECON-1234"

status
string
required

Current status in the external system

Example:

"RESOLVED"

callbackType
string

Type of callback event

Example:

"status_update"

resolutionNotes
string

Notes from the external system resolution

assignee
string

Current assignee in the external system

dueAt
string<date-time>

Due date from the external system

updatedAt
string<date-time>

Last update timestamp from the external system

payload
object

Additional callback data from the external system

Response

Callback processed successfully.

The response includes the X-Idempotency-Replayed header.

If the value is false, the request was just processed. If the value is true, the response is a replay of a previously processed request.

See Retries and idempotency for more details.

Acknowledgement of a processed callback

status
string

Callback processing status

Example:

"accepted"